Dell # to call: 1-800-456-3355 extension 7260301

They will ask for your name: " " company name: it's either UCLA or KST email address: sysadm@loni.ucla.edu phone number: 310-267-5706 address; 635 Charles E. Young drive Suite 225 Los Angeles, CA 90095

The technical support will ask you to perform all sort of tests trying to get the machine working. Explaining to them you did all sort of testings or else you will sit there with him/her on the phone for several hours!

enjoy =)

Shanren Zhou - 12 Dec 2006

Dell Live Chat: http://support.dell.com/support/topics/global.aspx/support/gen/chat

1. Enter service tag: ##XXX## (can be found in the back of the machine) and click submit

2. You will need to fill out your personal contact information in the next page

3. As with the call support, try to convince them that you have done all the testing so you can have

the problem solved in prompt manner